Refund & Cancellation Policy — Vernoly

This policy explains how billing, cancellations, and refunds work for Vernoly subscriptions. It applies in addition to our Terms of Use and Privacy Policy. Vernoly is provided by the developer (“we”, “us”).

Where you bought matters

Vernoly subscriptions can be purchased in two ways, and refunds are handled by whoever processed the payment:

• On the web — payments are processed by our merchant of record, Paddle.com. Paddle handles the transaction, invoicing, and applicable taxes, and appears on your statement.
• Inside the mobile app — purchases are processed by the Apple App Store or Google Play (via our subscription partner Adapty). These follow the store’s own billing and refund rules.

Web subscriptions (Paddle)

Billing and renewal

Subscriptions are recurring: they renew automatically at the end of each billing period (for example monthly or yearly) at the then-current price until you cancel. We show the price, billing period, and any free-trial terms at checkout before you pay.

Free trial

If your plan includes a free trial, you will not be charged during the trial. Cancel before the trial ends to avoid being charged. If you do not cancel, the subscription converts to a paid plan automatically.

Refunds

We offer a 14-day money-back guarantee on web purchases: if you are not satisfied, contact us within 14 days of the charge and we will refund it. If you are a consumer in the EU/UK, you also keep any statutory withdrawal rights that apply to you. Refunds for renewal charges may be granted at our discretion, typically when access was not used in the new period; we review each request fairly.

How to cancel

You can cancel auto-renewal at any time via the link in your Paddle purchase/receipt email (the Paddle buyer portal), or by emailing us at the address below. After cancellation you keep access until the end of the period you already paid for; you are not charged again.

How to request a refund

Email yasenapp@gmail.com from the address used at purchase (or include your Paddle order/receipt reference). We aim to respond within a few business days; approved refunds are returned to your original payment method by Paddle.

In-app subscriptions (Apple App Store / Google Play)

Purchases made inside the mobile app are billed and refunded by the store, not by us:

• Apple App Store: manage or cancel in Settings → your name → Subscriptions; request refunds at reportaproblem.apple.com.
• Google Play: manage or cancel in the Play Store → Subscriptions; request refunds through Google Play’s order history / support.

We cannot directly issue refunds for store purchases, but contact us and we will help where we can.

Changes

We may update this policy; the revision will be reflected here. Continued use after changes means you accept the updated policy.

Contact

yasenapp@gmail.com